Choosing TotalEnergies Mobility business means enjoying the best fuel quality and service. A dedicated team accompanies you every day to simplify all your steps. Here are our commitments.
Customer Care
We provide a 24/7 customer care to bring all the answers to your questions. The customer care will also assist you with your requests on the online portal.
Updates and Announcements
All information relating to the payment methods and networks that accept the TotalEnergies Card (stations, services, promotions) are regularly updated and accessible 24 hours a day from our website and mobile application.
Management of payment methods and tags
Thanks to a personalized and secure customer portal, you can manage your own payment methods: creation, verification, deletion, opposition ... You can also modify the settings of your payment methods, download the status of your fleet, access billing services, or analyze your consumption.
Processing of Requests
In case of loss or theft of a TotalEnergies Card, you can call customer care to oppose it or use the customer portal. As soon as your TotalEnergies Card order is registered, the new card will be ready within 3 working days. Your invoice is accompanied by a detailed statement of your transactions specifying, among other things, the VAT amounts, the various items of expenditure, the price of fuel ...
Satisfaction Monitoring
Do you want to make a claim? Whatever the reason or subject, you will receive a clear and precise answer.